ISO 10002:2004

For ISO 10002:2004, item title is Quality management — Customer satisfaction — Guidelines for complaints handling in organizations; status code is 9599; successor is ISO 10002:2014; withdrawn / published date is 2004-07-06, recorded from its source on 2026-08-04.

Identifier: ISO 10002:2004 verified
Item title: Quality management — Customer satisfaction — Guidelines for complaints handling in organizations verified
Status code: 9599 verified
Successor: ISO 10002:2014
Withdrawn / published date: 2004-07-06 verified

Sourceisopublicstorageprod.blob.core.windows.net

Verified2026-08-04

Review by2027-01-31

DatasetWithdrawn and superseded ISO standards

What the source says

35539,IS,,ISO 10002:2004,Quality management — Customer satisfaction — Guidelines for complaints handling in organizations,Management de la qualité — Satisfaction des clients — Lignes directrices pour le traitement des réclamations dans les organismes,2004-07-06,1,['03.120.10'],ISO/TC 176/SC 3,9599,,[65712],"['ar','en','fr','ru']",23,"<p>ISO 10002:2004 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, mainten

— isopublicstorageprod.blob.core.windows.net, retrieved 2026-08-04

Source

isopublicstorageprod.blob.core.windows.nethttps://isopublicstorageprod.blob.core.windows.net/opendata/_latest/iso_deliverables_metadata/csv/iso_deliverables_metadata.csv

Last verified against source: 2026-08-04. Due for re-check by 2027-01-31. This page as Markdown · OKF bundle · full dataset as JSON.