ISO 10002:2004
What is the item title for ISO 10002:2004?
For ISO 10002:2004, item title is Quality management — Customer satisfaction — Guidelines for complaints handling in organizations; replacement named by the register is ISO 10002:2014; publication date is 2004-07-06, verified against its source on 2026-11-03.
35539,IS,,ISO 10002:2004,Quality management — Customer satisfaction — Guidelines for complaints handling in organizations,Management de la qualité — Satisfaction des clients — Lignes directrices pour le traitement des réclamations dans les organismes,2004-07-06,1,['03.120.10'],ISO/TC 176/SC 3,9599,,[65712],"['ar','en','fr','ru']",23
— isopublicstorageprod.blob.core.windows.net, retrieved 2026-08-04
- Identifier
- ISO 10002:2004 verified
- Item title
- Quality management — Customer satisfaction — Guidelines for complaints handling in organizations verified
- Replacement named by the register
- ISO 10002:2014 verified
- Publication date
- 2004-07-06 verified
Verified
Review by
Where each value comes from
The value above is stated away from the sentence quoted with the answer, so the passage that states it is shown here too.
Replacement named by the register
65712,IS,,ISO 10002:2014,Quality management — Customer satisfaction — Guidelines for complaints handling in organizations,Management de la qualité — Satisfaction des clients — Lignes directrices pour le traitement des réclamations dans les organismes,2014-07-17,2,['03.120.10'],ISO/TC 176/SC 3
— all from isopublicstorageprod.blob.core.windows.net, retrieved 2026-08-04
Source
- isopublicstorageprod.blob.core.windows.nethttps://isopublicstorageprod.blob.core.windows.net/opendata/_latest/iso_deliverables_metadata/csv/iso_deliverables_metadata.csv