# ISO 10002:2004 — Withdrawn and superseded ISO standards

For ISO 10002:2004, item title is Quality management — Customer satisfaction — Guidelines for complaints handling in organizations; status code is 9599; successor is ISO 10002:2014; withdrawn / published date is 2004-07-06, recorded from its source on 2026-08-04.

- **Identifier:** ISO 10002:2004 _(verified: appears in the quote below)_
- **Item title:** Quality management — Customer satisfaction — Guidelines for complaints handling in organizations _(verified: appears in the quote below)_
- **Status code:** 9599 _(verified: appears in the quote below)_
- **Successor:** ISO 10002:2014
- **Withdrawn / published date:** 2004-07-06 _(verified: appears in the quote below)_

## What the source says

> 35539,IS,,ISO 10002:2004,Quality management — Customer satisfaction — Guidelines for complaints handling in organizations,Management de la qualité — Satisfaction des clients — Lignes directrices pour le traitement des réclamations dans les organismes,2004-07-06,1,['03.120.10'],ISO/TC 176/SC 3,9599,,[65712],"['ar','en','fr','ru']",23,"<p>ISO 10002:2004 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, mainten

## Source

- https://isopublicstorageprod.blob.core.windows.net/opendata/_latest/iso_deliverables_metadata/csv/iso_deliverables_metadata.csv

Last verified: 2026-08-04. Review by: 2027-01-31.
Part of [Withdrawn and superseded ISO standards](https://referencesource.org/iso-standard-supersessions/).