Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard

CPSC recall number

Recall number: 27-004

Recall

Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard

Product

Name of Product: Urban Arrow Cargo Electric Bikes

Recall date

Recall Date: October 01, 2026

Hazard

Hazard: The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.

Remedy type

Remedy: Repair

What to do

Remedy: Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8 . Consumers can locate their nearest dealer at https://urbanarrow.com/dealers .

Units affected

Units: About 1,032 (In addition, about 134 were sold in Canada)

Incidents and injuries

Incidents/Injuries: The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported.

Recalling firm

Importer(s): Gazelle USA LLC, of Santa Cruz, California

Manufactured in

Manufactured In: Netherlands

Sold at

Sold At: Specialty bike stores nationwide from 2016 through 2022 for about $9,000.

Which items are affected

Description: This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. “Urban Arrow” is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.