ISO 10004:2012
What is the item title for ISO 10004:2012?
For ISO 10004:2012, item title is Quality management — Customer satisfaction — Guidelines for monitoring and measuring; replacement named by the register is ISO 10004:2018; publication date is 2012-09-14, verified against its source on 2026-11-03.
56869,IS,,ISO 10004:2012,Quality management — Customer satisfaction — Guidelines for monitoring and measuring,Management de la qualité — Satisfaction du client — Lignes directrices relatives à la surveillance et au mesurage,2012-09-14,1,['03.120.10'],ISO/TC 176/SC 3,9599,[38063],[71582],"['en','es','fr','ru']",32
— isopublicstorageprod.blob.core.windows.net, retrieved 2026-08-04
- Identifier
- ISO 10004:2012 verified
- Item title
- Quality management — Customer satisfaction — Guidelines for monitoring and measuring verified
- Replacement named by the register
- ISO 10004:2018 verified
- Publication date
- 2012-09-14 verified
Verified
Review by
Where each value comes from
The value above is stated away from the sentence quoted with the answer, so the passage that states it is shown here too.
Replacement named by the register
71582,IS,,ISO 10004:2018,Quality management — Customer satisfaction — Guidelines for monitoring and measuring,Management de la qualité — Satisfaction du client — Lignes directrices relatives à la surveillance et au mesurage,2018-07-16,2,['03.120.10'],ISO/TC 176/SC 3
— all from isopublicstorageprod.blob.core.windows.net, retrieved 2026-08-04
Source
- isopublicstorageprod.blob.core.windows.nethttps://isopublicstorageprod.blob.core.windows.net/opendata/_latest/iso_deliverables_metadata/csv/iso_deliverables_metadata.csv