# ISO 10004:2012 — Withdrawn and superseded ISO standards

For ISO 10004:2012, item title is Quality management — Customer satisfaction — Guidelines for monitoring and measuring; status code is 9599; successor is ISO 10004:2018; withdrawn / published date is 2012-09-14, recorded from its source on 2026-08-04.

- **Identifier:** ISO 10004:2012 _(verified: appears in the quote below)_
- **Item title:** Quality management — Customer satisfaction — Guidelines for monitoring and measuring _(verified: appears in the quote below)_
- **Status code:** 9599 _(verified: appears in the quote below)_
- **Successor:** ISO 10004:2018
- **Withdrawn / published date:** 2012-09-14 _(verified: appears in the quote below)_

## What the source says

> 56869,IS,,ISO 10004:2012,Quality management — Customer satisfaction — Guidelines for monitoring and measuring,Management de la qualité — Satisfaction du client — Lignes directrices relatives à la surveillance et au mesurage,2012-09-14,1,['03.120.10'],ISO/TC 176/SC 3,9599,[38063],[71582],"['en','es','fr','ru']",32,"<p>ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.</p><p>ISO 10004:2012 is intended for use by organizations regar

## Source

- https://isopublicstorageprod.blob.core.windows.net/opendata/_latest/iso_deliverables_metadata/csv/iso_deliverables_metadata.csv

Last verified: 2026-08-04. Review by: 2027-01-31.
Part of [Withdrawn and superseded ISO standards](https://referencesource.org/iso-standard-supersessions/).