# ISO 10002:2014 — Superseded and deprecated identifier mappings

For ISO 10002:2014, item title is Quality management — Customer satisfaction — Guidelines for complaints handling in organizations; status is 9599; successor is ISO 10002:2018; shutdown date is 2014-07-17, recorded from its source on 2026-08-04.

- **Identifier:** ISO 10002:2014
- **Item title:** Quality management — Customer satisfaction — Guidelines for complaints handling in organizations
- **Status:** 9599
- **Successor:** ISO 10002:2018 _(unconfirmed — we could not tie this to the quote below)_
- **Shutdown date:** 2014-07-17

## What the source says

> 65712,IS,,ISO 10002:2014,Quality management — Customer satisfaction — Guidelines for complaints handling in organizations,Management de la qualité — Satisfaction des clients — Lignes directrices pour le traitement des réclamations dans les organismes,2014-07-17,2,['03.120.10'],ISO/TC 176/SC 3,9599,"[35539,54669]",[71580],"['en','es','fr','ru']",26,"<p>ISO 10002:2014 provides guidance on the process of complaints handling related to products within an organization, including planning, design, ope

## Source

- https://isopublicstorageprod.blob.core.windows.net/opendata/_latest/iso_deliverables_metadata/csv/iso_deliverables_metadata.csv

Last verified: 2026-08-04. Review by: 2027-01-31.
Part of [Superseded and deprecated identifier mappings](https://referencesource.org/superseded-standards-mappings/).