ISO 10002:2004
For ISO 10002:2004, item title is Quality management — Customer satisfaction — Guidelines for complaints handling in organizations; status is 9599; successor is ISO 10002:2014; shutdown date is 2004-07-06, recorded from its source on 2026-08-04.
- Identifier
- ISO 10002:2004
- Item title
- Quality management — Customer satisfaction — Guidelines for complaints handling in organizations
- Status
- 9599
- Successor
- ISO 10002:2014 unconfirmed
- Shutdown date
- 2004-07-06
Verified2026-08-04
Review by2027-01-31
Values marked unconfirmed are shown, but we could not tie them to the quote below: Successor. Read the quote and judge them yourself.
What the source says
35539,IS,,ISO 10002:2004,Quality management — Customer satisfaction — Guidelines for complaints handling in organizations,Management de la qualité — Satisfaction des clients — Lignes directrices pour le traitement des réclamations dans les organismes,2004-07-06,1,['03.120.10'],ISO/TC 176/SC 3,9599,,[65712],"['ar','en','fr','ru']",23,"<p>ISO 10002:2004 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, mainten
— isopublicstorageprod.blob.core.windows.net, retrieved 2026-08-04
Source
- isopublicstorageprod.blob.core.windows.nethttps://isopublicstorageprod.blob.core.windows.net/opendata/_latest/iso_deliverables_metadata/csv/iso_deliverables_metadata.csv