--- type: lookup id: iso-iec-20000-1-2011 asset: superseded-standards-mappings title: "ISO/IEC 20000-1:2011 — Superseded and deprecated identifier mappings" sources: - https://isopublicstorageprod.blob.core.windows.net/opendata/_latest/iso_deliverables_metadata/csv/iso_deliverables_metadata.csv source_quote: "51986,IS,,ISO/IEC 20000-1:2011,Information technology — Service management — Part 1: Service management system requirements,Technologies de l'information — Gestion des services — Partie 1: Exigences du système de management des services,2011-04-12,2,\"['35.020','03.080.99']\",ISO/IEC JTC 1/SC 40,9599,[41332],[70636],\"['en','fr']\",26,\"

ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, moni" generated: true verified: false harvested: 2026-08-04 stale_after: 2027-01-31 identifier: "ISO/IEC 20000-1:2011" item_title: "Information technology — Service management — Part 1: Service management system requirements" status: "9599" successor: "ISO/IEC 20000-1:2018" shutdown_date: "2011-04-12" unverified_fields: successor --- **Identifier:** ISO/IEC 20000-1:2011 **Item title:** Information technology — Service management — Part 1: Service management system requirements **Status:** 9599 **Successor:** ISO/IEC 20000-1:2018 **Shutdown date:** 2011-04-12 > 51986,IS,,ISO/IEC 20000-1:2011,Information technology — Service management — Part 1: Service management system requirements,Technologies de l'information — Gestion des services — Partie 1: Exigences du système de management des services,2011-04-12,2,"['35.020','03.080.99']",ISO/IEC JTC 1/SC 40,9599,[41332],[70636],"['en','fr']",26,"

ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, moni Source: