--- type: lookup id: iso-10002-2004-cor-1-2009 asset: superseded-standards-mappings title: "ISO 10002:2004/Cor 1:2009 — Superseded and deprecated identifier mappings" sources: - https://isopublicstorageprod.blob.core.windows.net/opendata/_latest/iso_deliverables_metadata/csv/iso_deliverables_metadata.csv source_quote: "54669,IS,Cor,ISO 10002:2004/Cor 1:2009,Quality management — Customer satisfaction — Guidelines for complaints handling in organizations — Technical Corrigendum 1,Management de la qualité — Satisfaction des clients — Lignes directrices pour le traitement des réclamations dans les organismes — Rectificatif technique 1,2009-07-09,1,['03.120.10'],ISO/TC 176/SC 3,9599,,[65712],\"['en','ru']\",1," generated: true verified: false harvested: 2026-08-04 stale_after: 2027-01-31 identifier: "ISO 10002:2004/Cor 1:2009" item_title: "Quality management — Customer satisfaction — Guidelines for complaints handling in organizations — Technical Corrigendum 1" status: "9599" successor: "ISO 10002:2014" shutdown_date: "2009-07-09" unverified_fields: successor --- **Identifier:** ISO 10002:2004/Cor 1:2009 **Item title:** Quality management — Customer satisfaction — Guidelines for complaints handling in organizations — Technical Corrigendum 1 **Status:** 9599 **Successor:** ISO 10002:2014 **Shutdown date:** 2009-07-09 > 54669,IS,Cor,ISO 10002:2004/Cor 1:2009,Quality management — Customer satisfaction — Guidelines for complaints handling in organizations — Technical Corrigendum 1,Management de la qualité — Satisfaction des clients — Lignes directrices pour le traitement des réclamations dans les organismes — Rectificatif technique 1,2009-07-09,1,['03.120.10'],ISO/TC 176/SC 3,9599,,[65712],"['en','ru']",1, Source: