# ISO/TS 10004:2010 — Withdrawn and superseded ISO standards

For ISO/TS 10004:2010, item title is Quality management — Customer satisfaction — Guidelines for monitoring and measuring; status code is 9599; successor is ISO 10004:2012; withdrawn / published date is 2010-04-08, recorded from its source on 2026-08-05.

- **Identifier:** ISO/TS 10004:2010 _(verified: appears in the quote below)_
- **Item title:** Quality management — Customer satisfaction — Guidelines for monitoring and measuring _(verified: appears in the quote below)_
- **Status code:** 9599 _(verified: appears in the quote below)_
- **Successor:** ISO 10004:2012
- **Withdrawn / published date:** 2010-04-08 _(verified: appears in the quote below)_

## What the source says

> 38063,TS,,ISO/TS 10004:2010,Quality management — Customer satisfaction — Guidelines for monitoring and measuring,Management de la qualité — Satisfaction du client — Lignes directrices relatives à la surveillance et au mesurage,2010-04-08,1,['03.120.10'],ISO/TC 176/SC 3,9599,,[56869],"['en','fr']",29,"<p>ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. </p><p>ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.</p><p>ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is

## Source

- https://isopublicstorageprod.blob.core.windows.net/opendata/_latest/iso_deliverables_metadata/csv/iso_deliverables_metadata.csv

Last verified: 2026-08-05. Review by: 2027-02-01.
Part of [Withdrawn and superseded ISO standards](https://referencesource.org/iso-standard-supersessions/).