# ISO/IEC TR 20000-4:2010 — Withdrawn and superseded ISO standards

For ISO/IEC TR 20000-4:2010, item title is Information technology — Service management — Part 4: Process reference model; status code is 9599; successor is ISO/IEC CD 20000-4 | ISO/IEC PWI TR 20000-4; withdrawn / published date is 2010-11-25, recorded from its source on 2026-08-05.

- **Identifier:** ISO/IEC TR 20000-4:2010 _(verified: appears in the quote below)_
- **Item title:** Information technology — Service management — Part 4: Process reference model _(verified: appears in the quote below)_
- **Status code:** 9599 _(verified: appears in the quote below)_
- **Successor:** ISO/IEC CD 20000-4 | ISO/IEC PWI TR 20000-4
- **Withdrawn / published date:** 2010-11-25 _(verified: appears in the quote below)_

## What the source says

> 50624,TR,,ISO/IEC TR 20000-4:2010,Information technology — Service management — Part 4: Process reference model,Technologies de l'information — Gestion des services — Partie 4: Modèle de référence de processus,2010-11-25,1,"['35.020','03.080.99']",ISO/IEC JTC 1/SC 7,9599,,"[61458,66217]",['en'],23,"<p>The purpose of ISO/IEC TR 20000-4:2010 is to facilitate the development of a process assessment model according to ISO/IEC 15504 process assessment principles. ISO/IEC 15504-1 describes the concepts and terminology used for process assessment. ISO/IEC 15504-2 describes the requirements for the conduct of an assessment and a measurement scale for assessing process capability.</p><p>The process r

## Source

- https://isopublicstorageprod.blob.core.windows.net/opendata/_latest/iso_deliverables_metadata/csv/iso_deliverables_metadata.csv

Last verified: 2026-08-05. Review by: 2027-02-01.
Part of [Withdrawn and superseded ISO standards](https://referencesource.org/iso-standard-supersessions/).