# ISO/IEC TR 20000-12:2016 — Withdrawn and superseded ISO standards

For ISO/IEC TR 20000-12:2016, item title is Information technology — Service management — Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC; status code is 9599; successor is ISO/IEC AWI TR 20000-12 | ISO/IEC NP TS 20000-12; withdrawn / published date is 2016-10-05, recorded from its source on 2026-08-05.

- **Identifier:** ISO/IEC TR 20000-12:2016 _(verified: appears in the quote below)_
- **Item title:** Information technology — Service management — Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC _(verified: appears in the quote below)_
- **Status code:** 9599 _(verified: appears in the quote below)_
- **Successor:** ISO/IEC AWI TR 20000-12 | ISO/IEC NP TS 20000-12
- **Withdrawn / published date:** 2016-10-05 _(verified: appears in the quote below)_

## What the source says

> 69203,TR,,ISO/IEC TR 20000-12:2016,Information technology — Service management — Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC,Technologies de l'information — Gestion des services — Partie 12: Directives sur la relation entre l'ISO/IEC 20000-1:2011 et les cadres de management du service: CMMI-SVC,2016-10-05,1,"['35.020','03.080.99']",ISO/IEC JTC 1/SC 40,9599,,"[76544,81166]",['en'],32,"<p>ISO/IEC TR 20000-12:2016 provides guidance on the relationship between ISO/IEC 20000‑1:2011 and CMMI-SVC V1.3 (through Maturity Level 3). Service providers can refer to this guidance as a cross-reference between the two documents to help them

## Source

- https://isopublicstorageprod.blob.core.windows.net/opendata/_latest/iso_deliverables_metadata/csv/iso_deliverables_metadata.csv

Last verified: 2026-08-05. Review by: 2027-02-01.
Part of [Withdrawn and superseded ISO standards](https://referencesource.org/iso-standard-supersessions/).