# ISO/IEC 20000-2:2012 — Withdrawn and superseded ISO standards

For ISO/IEC 20000-2:2012, item title is Information technology — Service management — Part 2: Guidance on the application of service management systems; status code is 9599; successor is ISO/IEC 20000-2:2019; withdrawn / published date is 2012-02-14, recorded from its source on 2026-08-05.

- **Identifier:** ISO/IEC 20000-2:2012 _(verified: appears in the quote below)_
- **Item title:** Information technology — Service management — Part 2: Guidance on the application of service management systems _(verified: appears in the quote below)_
- **Status code:** 9599 _(verified: appears in the quote below)_
- **Successor:** ISO/IEC 20000-2:2019
- **Withdrawn / published date:** 2012-02-14 _(verified: appears in the quote below)_

## What the source says

> 51987,IS,,ISO/IEC 20000-2:2012,Information technology — Service management — Part 2: Guidance on the application of service management systems,Technologies de l'information — Gestion des services — Partie 2: Guide pour l'application des systèmes de management des services,2012-02-14,2,"['35.020','03.080.99']",ISO/IEC JTC 1/SC 40,9599,[41333],[72120],"['en','fr']",85,"<p>ISO/IEC 20000-2:2012 provides guidance on the application of service management systems (SMS) based on the requirements in ISO/IEC 20000-1. </p><p>ISO/IEC 20000-2:2012 enables organizations and individuals to interpret ISO/IEC 20000-1 more accurately, and therefore to use it more effectively. The guidance includes examples an

## Source

- https://isopublicstorageprod.blob.core.windows.net/opendata/_latest/iso_deliverables_metadata/csv/iso_deliverables_metadata.csv

Last verified: 2026-08-05. Review by: 2027-02-01.
Part of [Withdrawn and superseded ISO standards](https://referencesource.org/iso-standard-supersessions/).