# ISO/IEC 20000-1:2011 — Withdrawn and superseded ISO standards

For ISO/IEC 20000-1:2011, item title is Information technology — Service management — Part 1: Service management system requirements; status code is 9599; successor is ISO/IEC 20000-1:2018; withdrawn / published date is 2011-04-12, recorded from its source on 2026-08-04.

- **Identifier:** ISO/IEC 20000-1:2011 _(verified: appears in the quote below)_
- **Item title:** Information technology — Service management — Part 1: Service management system requirements _(verified: appears in the quote below)_
- **Status code:** 9599 _(verified: appears in the quote below)_
- **Successor:** ISO/IEC 20000-1:2018
- **Withdrawn / published date:** 2011-04-12 _(verified: appears in the quote below)_

## What the source says

> 51986,IS,,ISO/IEC 20000-1:2011,Information technology — Service management — Part 1: Service management system requirements,Technologies de l'information — Gestion des services — Partie 1: Exigences du système de management des services,2011-04-12,2,"['35.020','03.080.99']",ISO/IEC JTC 1/SC 40,9599,[41332],[70636],"['en','fr']",26,"<p>ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, moni

## Source

- https://isopublicstorageprod.blob.core.windows.net/opendata/_latest/iso_deliverables_metadata/csv/iso_deliverables_metadata.csv

Last verified: 2026-08-04. Review by: 2027-01-31.
Part of [Withdrawn and superseded ISO standards](https://referencesource.org/iso-standard-supersessions/).