# ISO 10008:2013 — Withdrawn and superseded ISO standards

For ISO 10008:2013, item title is Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions; status code is 9599; successor is ISO 10008:2022; withdrawn / published date is 2013-05-27, recorded from its source on 2026-08-05.

- **Identifier:** ISO 10008:2013 _(verified: appears in the quote below)_
- **Item title:** Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions _(verified: appears in the quote below)_
- **Status code:** 9599 _(verified: appears in the quote below)_
- **Successor:** ISO 10008:2022
- **Withdrawn / published date:** 2013-05-27 _(verified: appears in the quote below)_

## What the source says

> 54081,IS,,ISO 10008:2013,Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions,Management de la qualité — Satisfaction client — Lignes directrices pour les transactions de commerce électronique entre commerçant et consommateur,2013-05-27,1,['03.120.10'],ISO/TC 176/SC 3,9599,,[80594],"['ar','en','fr','ru']",29,"<p>ISO 10008:2013 provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.</p><p>It is applicable to any organization engaged in, or planning to be engaged in, a busines

## Source

- https://isopublicstorageprod.blob.core.windows.net/opendata/_latest/iso_deliverables_metadata/csv/iso_deliverables_metadata.csv

Last verified: 2026-08-05. Review by: 2027-02-01.
Part of [Withdrawn and superseded ISO standards](https://referencesource.org/iso-standard-supersessions/).