# ISO 10003:2007 — Withdrawn and superseded ISO standards

For ISO 10003:2007, item title is Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations; status code is 9599; successor is ISO 10003:2018; withdrawn / published date is 2007-11-20, recorded from its source on 2026-08-05.

- **Identifier:** ISO 10003:2007 _(verified: appears in the quote below)_
- **Item title:** Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations _(verified: appears in the quote below)_
- **Status code:** 9599 _(verified: appears in the quote below)_
- **Successor:** ISO 10003:2018
- **Withdrawn / published date:** 2007-11-20 _(verified: appears in the quote below)_

## What the source says

> 38449,IS,,ISO 10003:2007,Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations,Management de la qualité — Satisfaction du client — Lignes directrices relatives à la résolution externe de conflits aux organismes,2007-11-20,1,['03.120.10'],ISO/TC 176/SC 3,9599,,[71581],"['ar','en','es','fr','ru']",34,"<p>ISO 10003:2007 provides guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization. ISO 10003:2007 is applicable to:</p><ul><li> complaints relating to the organization's products intended for, or

## Source

- https://isopublicstorageprod.blob.core.windows.net/opendata/_latest/iso_deliverables_metadata/csv/iso_deliverables_metadata.csv

Last verified: 2026-08-05. Review by: 2027-02-01.
Part of [Withdrawn and superseded ISO standards](https://referencesource.org/iso-standard-supersessions/).