# Virginia — How long an insurer has to acknowledge, decide and pay a claim, by state: statutory and regulatory claim-handling deadlines

For Virginia, obligation is reply to communication; deadline is within 15 calendar days; day type is calendar days; clock starts from is all other pertinent communications from a claimant that reasonably suggest that a response is expected; citation is 14VAC5-400-50, recorded from its source on 2026-08-11.

- **State:** Virginia _(our reading, not quoted from the source)_
- **Obligation:** reply to communication _(our reading, not quoted from the source)_
- **Deadline:** within 15 calendar days _(verified: appears in the quote below)_
- **Day type:** calendar days _(verified: appears in the quote below)_
- **Clock starts from:** all other pertinent communications from a claimant that reasonably suggest that a response is expected _(verified: appears in the quote below)_
- **Citation:** 14VAC5-400-50
- **Instrument:** regulation _(our reading, not quoted from the source)_

## What the source says

> An appropriate reply shall be made within 15 calendar days on all other pertinent communications from a claimant that reasonably suggest that a response is expected.

## Source

- https://law.lis.virginia.gov/admincode/title14/agency5/chapter400/section50/

Last verified: 2026-08-11. Review by: 2026-12-09.
Part of [How long an insurer has to acknowledge, decide and pay a claim, by state: statutory and regulatory claim-handling deadlines](https://referencesource.org/insurance-claim-handling-deadlines/).